Returns & FAQ

Last Updated: March 31, 2026

At ISLO, we are committed to precision and quality. Because our pieces are made-to-order specifically for you, we maintain a strict policy to ensure the sustainability of our studio.

Quality Guarantee

If your order arrives with a print error or a visible quality issue, we will issue a replacement or a full refund.

  • The Process: Email foyezhi1@gmail.com with your order number and clear photos of the item on a flat, well-lit surface.

  • Deadline: You have 30 days from the date of delivery to report any quality-related issues.

Cancellations & Amends

  • Before Production: You can edit or cancel your order via the link in your confirmation email at any time before it enters the production phase.

  • After Production: Once an item has begun the crafting process, we can no longer offer cancellations or size exchanges, as the item is being built specifically for your request.

Refund Policies

  • Physical Products: Due to the bespoke nature of our products, all sales are final. Refunds are only issued for verified quality defects.

  • Digital & Memberships: Donations, tips, and membership subscriptions are non-refundable. Cancellations for memberships take effect at the end of the current billing cycle.

  • Locked Messages: Access to exclusive content is non-refundable. If you experience technical issues, contact our support team for immediate troubleshooting.

Processing Times

  • PayPal: Refunds typically appear in your balance within 24 hours.

  • Credit/Debit Card: Please allow 7 to 10 business days for the credit to appear in your bank account, depending on your financial institution.

Frequently Asked Questions

What payment methods do you accept? We accept all major Credit/Debit cards, PayPal, Google Pay, and Apple Pay. Depending on your region, Klarna and AfterPay may also be available at checkout.

Do you ship internationally? Yes, ISLO ships to a global collective. Please note that international orders may be subject to import taxes, duties, and customs charges imposed by your local government. These fees are the responsibility of the recipient.

How do I track my order? Once your piece is dispatched, you will receive an automated email with tracking coordinates.

Who handles my order? Orders are managed through our secure Global Logistics Partner, ensuring that your data and transactions are protected by industry-leading encryption.

Support Studio

For any further inquiries not addressed here, please contact us: